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Payment Policy

Last Updated: [12/04/2021]

Payment Policy

Livspace offers multiple payment gateways to make your interior purchase completely hassle-free.

Online payments

Every Bill of Quantity (“BoQ”) shared with you will include our bank account details. The Customers are requested to complete all payments to the Company via bank transfer to the bank account details shared in the BoQ.

If you prefer a bank/wire transfer, contact your designer for payment details.

Offline payments

If you wish to make your payments offline, you can write a cheque/demand draft to Interiortech Pte Ltd. Please get in touch with your Livspace team to opt for this option.

Online transactions

By providing payment card information, you represent that you are legally authorized to provide such information, authorize payments and such actions do not violate any terms and conditions or applicable law that you may be subject to. Livspace shall use the payment card information as described in its Privacy & Cookies Policy. You may add, delete, and edit the payment card account information you have provided from time to time through the Livspace website or mobile application.

Convenience fee for online payments

A flat 2.5% convenience fee will be charged for online customer payments.

The convenience fee will be charged on payments made via credit card and debit card.
Convenience fee is not applicable for bank transfer or wire transfer, cheque/cashier order, or DuitNow.
Convenience fee is waived off only on the 1st payment/transaction made for the project.
Convenience fee will not be refunded even if the original payment is refunded due to cancellations.

Payment mode	Convenience fee (incl 6% GST)
Wire transfer	0
Cash/Cheque/Draft	0
DuitNow	0
Credit/Debit card	2.5%

Transaction failures

In the event of a failed transaction, please contact your bank immediately. Livspace shall not be liable for any payments that do not complete because of insufficient funds, incorrect and/or expired payment details and circumstances beyond our control that are likely to prevent the completion of a transaction.

Should you still need any assistance with your payment, please contact us at +603 8685 5521 between 9 am to 6 pm, from Monday to Friday.

Payment in %	Due at the time of
10% of the estimated quote	Booking Livspace(2)
40% of the order value	Order(s) placement
50% of the order value	Execution begins

Payment Terms for a Livspace Project(1)

(1) Project and order: A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for eg., one order for modular products, a separate one for services such as civil work). Payments are processed on an order level.

(2) Booking Livspace: You can book your interior project with Livspace by paying a booking fee which is charged at 10% of the estimated order value. The booking fee is adjusted against future orders. If the scope of your project increases significantly, you may be required to pay 10% for the new scope before the design can begin.

Payment terms for an order

In case your booking fee is already adjusted against an order(s), the following payment terms will apply for all subsequent orders:

Payment in %	Due at the time of
Cumulative 50% (10% booking fee + 40%)	Order placement
100% (remaining 50% of order value)	Execution begins

Terms and conditions

Delays in making a payment at any stage can cause a delay in the project completion. Livspace is not liable for any such delay.
In case of project cancellation, we are unable to refund any money as cash or Livspace store credits..
Livspace reserves the right to revise the applicable payment terms from time to time in its sole discretion provided, however, that such revision shall not apply retrospectively.
All charges payable for products or services availed through Livspace’s platform or services will be subject to prevailing statutory taxes (e.g. Goods and Services Tax, Value Added Tax, etc) as may be in force or introduced at any time.
All payments by users in respect of products or services availed through Livspace’s platform or services shall be paid without set-off or counterclaim and free and clear of and without deduction or withholding for or on account of any taxes, levies, imposts, duties, fees, assessments or other charges of whatever nature, imposed by any governmental authorities, and all interest, penalties or similar liabilities with respect thereto.
Payees shall be responsible for their own bank charges or fees, including but not limited to remittance fees and credit card fees, in connection with their payments.
Please refer to the full Terms and Conditions here.