Last Updated: [07/11/2019]
Return, Exchange & Refund Policy
We understand that sometimes things simply don’t work out. At the time of delivery, if you receive a damaged or defective product, Livspace shall contact the third party service provider and the third party service provider may at its sole discretion may give you the following options for returning the product:
- Rectify/Replace the returned product.
- Exchange with another product, wherein
- if the new product exceeds the order value of the returned product, you will be required to pay the extra amount.
- if the order value of the new product is less than that of the returned product, we will refund the extra amount or provide store credit, as applicable.
One way or the other, you will end up with a great product!
We will honour your request to return a product under the following conditions:
- All products must be returned unused with their original price tags and labels.
- The original invoice must be presented upon returning the merchandise.
- Our quality assurance team and the third party service provider’s team will inspect all returned items within 72 hours of the request. Only when it passes our standard quality assurance test, will we be able to process the return.
- Other product-specific conditions which will be informed to you at the time you place a request for return.
- Customised furniture pieces purchased through Livspace cannot be returned or exchanged.
- Any non-manufacturing defects and damages post receiving delivery will render the product invalid for returns or replacements/exchanges.
- Modular kitchens and wardrobes are made-to-order and hence cannot be replaced or exchanged.
How do I request a return?
Please write to us at firstname.lastname@example.org within 3 days of receipt of your order.
What is the 72-hour inspection policy?
Once you notify Livspace for a return request, we will make best efforts to ensure that a Livspace executive visits your site to inspect the product at the earliest within 72 hours of the request. If applicable, your return may be initiated as early as just 72 hours.
When will I receive a replacement?
When a return is accepted, the timeline for the replacement to reach you may vary from product to product. A Livspace representative will keep you informed at all times, and we will make all efforts to make your new product reach you very soon.