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Cancellation policy

Last Updated: [07/11/2019]

Cancellation Policy

Cancelling your project

In the unlikely event that you decide to cancel your project after paying the booking amount (10% of project value), you hereby agree that in the event, you decide to cancel your order with the Company, you will be forfeiting the sum/payment/consideration already paid by you towards the Services and the Company shall not be liable to refund such sum/payment/consideration received from you towards your order. 

However, we would like to get a chance to redress your grievances, if any, in order to help you change your mind. Tell us how we can serve you better by writing to sgcustomercare@livspace.com or speaking directly to your Lead Design Manager

Cancelling/ replacing product(s) in your order

Design stage: Any product in the tentative Bill of Quantity (“BoQ”) can be replaced or removed while you’re still discussing designs with your team before the final order is placed i.e. till the Sales Order is not created. However, any change/modification that results in the reduction of project value by 50% or more of the initial project value (i.e. the project value at the time of booking and paying the booking amount) will be deemed to be a cancellation of your project.

Post final order: Because each item is made to order, Livspace cannot offer to cancel, replace or modify items once the final order is placed i.e. a sales order is created. However, please be assured that your design team will always provide you a tentative BoQ which shall contain all the relevant information in relation to the items proposed to be ordered before placing the final order.