COVID-19 Updates: Here’s how we are ensuring a hassle-free home interior experience for you.

Livspace Quality Promise

Last Updated: [07/11/2019]

Livspace Quality Promise

Enjoy years of happiness with Livspace Quality Promise

With Livspace, design and shop without any worries, always. The unparalleled Livspace Quality Promise assures you a premier home design experience. With multiple quality checks at every stage, we ensure all our products are free from any material and manufacturing defects. We’ve got you covered!

To know more, write to us: sgcustomercare@livspace.com  

FAQs

What is the Livspace Quality Promise?

Livspace Quality Promise assures you a premier home design experience with products that are free from any material and manufacturing defects.

What are the pre-requisites of the Livspace Quality Promise?

In the event of repair, Livspace quality promise is valid only if, you possess a digital or physical proof of complete payment. You have signed the completion certificate at the time of installation

What if I lose my bill or Livspace Quality Promise handbook?

Don’t worry! In case you lose your physical Livspace quality promise handbook/ customer contract. You can request for the information by contacting Livspace customer support.

Will I be charged if I need any services after the end of the Livspace Quality Promise period?

We are happy to provide after-sales services even after your Livspace quality promise period expires. The service charges would be minimal; material charges may be incurred if anything needs replacing.

Are services, customised products, decor products and accessories provided by Livspace covered under Livspace Quality Promise?

Livspace quality promise covers only civil works and woodwork. Decor products and accessories may or may not come under manufacturer warranty, depending on the product. Please speak to a Livspace authorised representative to find the manufacturer’s warranty period of any such product, not listed above.

*Terms & conditions apply

  • Livspace Quality Promise does not cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use. Reading care instructions is strongly recommended to ensure longevity.
  • The following are not considered as defects: natural wood characteristics such as variations in grain, color, mineral streaks and knots.
  • Notify Livspace within 10 days of any defect first coming into notice, via phone or e-mail.
  • Livspace will honour its quality promise only when the quality promise time period has not expired, subject to the limitations set through Livspace Terms & Conditions.
  • The scope of Livspace quality promise cannot be changed or broadened by any authorized representative of Livspace.
  • Livspace will honour its quality promise only when
  • The product supplied and installed is properly maintained and used for normal domestic use.
  • The product is still owned by the original purchaser.
  • The product is still at its original installed position and location.
  • Livspace quality promise does not include
  • Any labour, installation or transportation costs or any responsibility for damage that Livspace considers as natural wear and tear of finishes and surfaces.
  • Any products used or installed in conjugation with Livspace kitchen/ wardrobe/ modular storage such as electrical & plumbing fixtures, countertops and appliances. Any use of Livspace cabinetry or component parts which are contrary to instructions furnished by Livspace will void this quality promise.
  • Any cabinetry or component parts that Livspace considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures and continuous contact with water, high moisture levels or use of harsh and /or abrasive cleaning chemicals.
  • Normal incidental deterioration like nicks, cuts, scratches and abrasions which are resulting from normal use during the standard life of the product.
  • Livspace will not be held responsible for any claims arising out of defects due to material or workmanship of products not listed under claim terms listed.
  • Livspace reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.
  • Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the Livspace product line, at the time of the claim. If a claim is filed after a Livspace product becomes obsolete or discontinued, Livspace will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.
  • Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Livspace representative. The decision will be made following an inspection by the representative whether to repair at site, or return product to the factory for refurbishing/ replacement.
  • Liability: Livspace will make all efforts to replace/ repair the said defect within a reasonable period of time. Livspace will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application or installation. In no event shall the liability of Livspace, under this quality promise, exceed the purchase price of the product or its replacement.
  • The quality promise is not renewed, in case the Livspace modular cabinets or components are replaced in part or whole during the said quality promise period. The replaced parts will continue to be covered under our quality promise only till the remainder of the period as indicated in its respective table. The Company shall provide and shall ensure that all third party service providers (if any) also provide a minimum of one year warranty/defect liability period on the civil work and woodwork related items. The quality promise for any product or services under any circumstances will not exceed a period of one year from the date of possession, unless expressly informed otherwise.
  • All registered curated vendors with Livspace undergo an intensive 5-step quality and background check. The registered vendors are the providers of guarantees and warranties, if any, for products and services offered by them. Livspace.com only acts as a facilitator, for the benefit of its users and under no event can be liable for any indirect, incidental, special, exemplary, punitive or consequential damages and quality issues, whatsoever.
  • All Invoices for the products & services catered by registered vendors with Livspace shall be done by them directly to customers, except Platform handling fees. Please get in touch with Livspace authorised representative to know more.

Please note: Livspace Quality Promise ensures multiple quality checks, at every stage, so that we only deliver the best to you. Livspace.com is a marketplace that curates and facilitates sales of goods but under no event can be liable for any indirect, incidental, special, exemplary, punitive or consequential damages and quality issues, whatsoever. Livspace.com, for the benefit of users, may try to help users resolve disputes, at their request. Livspace.com does so in its sole discretion, and it has no obligation to resolve disputes between users or between users and outside parties.