Terms and Conditions

Last Updated: 23/09/2022


General

  • The terms and conditions set out in this Terms of Use, including Customer Dos and Don’ts, Livspace Quality Promise, Cancellation Policy, Return, Exchange & Refund Policy, Payment Policy and Privacy Policy (collectively, the “Terms”) govern the access to and use of this website www.livspace.com (“Site”) and any associated software or mobile (collectively, the “Platform”) and services provided by Home Platform Limited Company (“Livspace”, “we”, “us”, “our”) via the Platform and Applications including our Mobile Application (collectively, the “Services”). 
  • The Terms govern all users of the Platform and/or Services (collectively “Users” and each a “User”, “Customer”, “you”, “your” and “yours”) and constitute a binding agreement between each User and Livspace. Please read the Terms carefully before using and registering with Livspace or accessing any materials, information, purchasing products or availing services on the Platform. You signify your acceptance to the Terms, without limitation or qualification, by clicking on the “I Accept” button provided on the Platform. By registering on the Platform, you confirm that you are legally competent to contract and transact on the Platform.
  • The access to or use of certain areas or features of the Platform and/or Services may be subject to separate policies, standards or guidelines, or may require Users to accept additional terms and conditions as published on the Platform or via a separate written agreement.
  • Livspace reserves the right, in its sole discretion, to vary any parts of the Terms any time. Users should periodically visit the relevant page containing the terms and conditions of the Platform or Services to review the current prevailing terms and conditions so that they are aware of any revision by which they are bound. In the event of any changes to the Terms, we will post the changes on the relevant page of the Platform and update the “Last Updated” date at the top of that page as the effective date of change. However, any changes will not apply retrospectively. Users’ continued use of Platform and/or Services after any such changes constitutes acceptance of the latest Terms.


Definitions and interpretation

The following words and expressions have the following meanings unless inconsistent with the context or stated otherwise:

  • Content” means any data, text, software, music, sound, photographs, graphics, video, messages or other materials, including but without limitation to, company logos, trademarks, copyrighted materials and Third-party Resources, displayed, published or made available on through the Platform.
  • Intellectual Property Rights” means all intellectual property rights (whether registered or not) including, but not limited to, copyright (including copyright in computer software), patents, logos, trademarks or business names, design rights, database rights, know-how, trade secrets and rights of confidence in connection with the Platform, Services and/or Content.
  • Livspace Technology” means Livspace’s proprietary technology underlying the Platform and/or Services, including internet operations design, content, software tools, hardware designs, algorithms, software (in source and object forms), source codes, user interface designs, architecture, class libraries, objects and documentation (both printed and electronic), know-how, trade secrets and any related intellectual property rights throughout the world (whether owned by Livspace or its licensors) in connection with the Platform and/or Services, and also including any derivatives, improvements, enhancements or extensions of the technology conceived, reduced to practice, or developed by Livspace from time to time that are not uniquely applicable to Users or that have general applicability in the art.
  • Parties” means collectively Livspace and a User, and a “Party” means any of them.
  • Third Party Vendor(s) and Service Provider(s)” means independent vendor(s) and/or service provider(s) offering, providing or supplying products or services via the Platform who are independent third party operators. 
  • User(s)” refer to users of the Platform and/or Services, which may include Third Party Vendors and Service Providers and end-customers of products or services provided by Third Party Vendors and Service Providers, as the case may be.
  • User’s Content” means any data, text, software, music, sound, photographs, graphics, video, messages or other materials, including but without limitation to, company logos, trademarks and copyrighted materials displayed, published or made available on or through the Platform by any User.
  • References to Clauses are to the clauses herein.
  • The headings are for convenience only and shall not affect the interpretation of the Terms.
  • Unless the context otherwise requires or permits, references to the singular number shall include references to the plural number and vice versa; and words denoting any gender shall include all genders.
  • The expression “person” means any individual, corporation, partnership, association, limited liability company, trust, governmental or quasi-governmental authority or body or other entity or organization.


Eligibility To Use

  • Users must be at least 18 years old and able to enter into legally binding contracts to access and use the Services and/or register an account with Livspace to use the Services. By accessing or using the Platform and/or Services, Users represent and warrant that they are 18 years or older and have the legal capacity and authority to enter into a contract. If a corporate entity is accessing or using the Platform and/or Services, the person registering for an account with Livspace to use the Services for and on behalf of a corporate entity represents and warrants that he has the requisite power and authority to bind such corporate entity to the Terms.
  • For transparency and fraud prevention purposes, and to the extent permitted by law, we reserve the right, but have no obligation, to (i) ask Users to provide a form of government identification or other information or undertake additional checks designed to help verify the identity or background of Users, and (ii) screen Users against third party databases or other sources.


Account Registration

  • In order to avail services from Livspace, and/or purchase products from Third Party Vendors and Service Providers, you will have to register on the Platform and create an account (“Account”) by providing certain details about yourself, including name, address, contact details and such other details as may be required. You shall ensure and confirm that the information provided by you is complete, accurate and up-to-date. If there are any changes you shall promptly update such information on the Platform via your Account. You will be responsible for maintaining the confidentiality of your Account and its information, and are fully responsible for all activities that occur therein. Livspace will not be liable for any loss or damage arising from your failure to comply with this provision and you may be held liable for any losses incurred by Livspace and/or its Third-party Vendors and Service Providers as a consequence. In any event, we reserve the right, in our sole discretion, to approve or refuse registration of an Account by any person.
  • You hereby authorize Livspace to collect, store, retain, process and use personal data, including your contact information provided to the Company in accordance with our Privacy Policy. You hereby permit the Company to contact you through phone/SMS/WhatsApp/e-mail, provided all such communication shall be undertaken solely in relation to the Service and your personal data, including contact information shall be kept confidential in accordance with the Privacy Policy.
  • Users are responsible for designating any other individuals who have the right or authority to access, use or administer their Accounts for and on their behalf (“Authorized Users”). Whilst Users may permit such Authorized Users to access and use their Accounts (e.g., to perform transactions under their Accounts, update Users’ details, etc.), Users registered with Livspace shall remain fully liable under the Terms for all acts and omissions of their Authorized Users, whether or not such Authorized Users have acted in accordance with Users’ instructions. Users are solely responsible for maintaining the confidentiality of their password and other information relating to their Accounts, and any and all activities that occur under their Accounts. Users agree to (i) immediately notify Livspace of any unauthorized use of their Accounts, password, or any other breach of security, and (ii) ensure that Users or Authorized Users exit from their Accounts at the end of each session. Livspace will not be liable for any loss or damage arising from Users’ failure to comply with this provision.
  • You acknowledge that we may establish general practices and limits concerning use of the Platform, including without limitation to the maximum period of time that data or other content will be retained by the Platform and the maximum storage space that will be allotted on our servers on your behalf. You agree that we have no responsibility or liability for the deletion or failure to store any data or other content maintained or transmitted by the Platform. You acknowledge that we reserve the right to terminate any Account that is inactive for an extended period of time. You further acknowledge that we reserve the right to change these general practices and limits at any time, at our sole discretion, with or without notice.
  • You may not assign or otherwise transfer your Account to any person without the prior written authorization by Livspace.
  • By registering for an Account, you hereby expressly agree to receive communications by way of SMS and/or e-mails from Livspace and other third parties relating to the products and/or services provided through the Platform. You can unsubscribe or opt-out from receiving communications through SMS and e-mail anytime by using the opt-out option provided in such communications or sending us an e-mail to opt-out at legal@livspace.com


Our Service

  • The Company shall provide home interior design services for a design service fee of 12% of the total project value and shall provide services in relation to the execution of the finalized design on a turn-key basis and in relation to purchase of products and services from third party service providers. The Customer shall pay the Company immediately upon any payments becoming due in accordance with the Payment Terms. The Company shall provide and shall ensure that all third party service providers (if any) also provide a minimum of one year warranty/defect liability period on the civil work and woodwork related items. To the extent where the products or price services are provided by Third Party Vendors and Service Providers, Livspace is not responsible for setting or controlling the prices displayed on the Platform or offered by such Third-party Vendors and Service Providers. 
  • Third Party Vendors and Service Providers are responsible for their products or services offered or supplied to Users, and Livspace shall not be responsible for and does not provide any warranty or guarantee whatsoever with respect to (i) the quality, safety, suitability, or legality of any product or service of Third Party Vendors and Service Providers, (ii) the truth or accuracy of any product or service descriptions of Third Party Vendors and Service Providers, or (iii) the performance or conduct of Third Party Vendors and Service Providers. Livspace shall only be responsible to ensure that Users and Third-party Vendors and Service Providers deal with each other in accordance with and within the parameters of the Terms.
  • Livspace shall not and is not required to mediate or resolve any dispute or disagreement between Users and Third-party Vendors and Service Providers. All products and services on the Platform may be subject to additional terms and conditions imposed by the Third-party Vendors and Service Providers, which Users are presumed to have read and accepted at the time of placing the order or before engaging the relevant Third-party Vendors and Service Providers.
  • Livspace reserves the right to amend/revise the product/service offerings of styles and construction options within the Livspace product/service line and professional services, from time to time, as its sole discretion.


General Obligations and Restrictions

  • You shall solely be responsible for maintaining the necessary computer equipment, internet connections and telecommunication charges that may be required to access, use and transact on the Platform.
  • Subject to full compliance with the Terms, Livspace grants you a non-exclusive, limited privilege to access and use the Platform or Services (including purchasing products and availing services). You agree to use the Platform for legitimate purposes, in accordance with the Terms and any applicable law, regulation or generally accepted practices or guidelines regarding the use of the Platform and/or Services, including your online conduct.
  • In using the Platform and/or Services, you agree to not engage in activities that may adversely affect the use of the Platform by the Livspace and/or other Users. Further, you agree not to host, display, upload, modify, publish, send, share or update any information (i) which does not belong to you or you do not have the right to host, display, upload, modify, publish, send, share or update, (ii) that is offensive, obscene, disparaging, defamatory, abusive, harassing, threatening, harms minors in any way, infringes the intellectual property rights or otherwise violative of any law, the legal rights of others or is otherwise unlawful or objectionable in any manner, (iii) deceives or misleads the addressee regarding origin of such message, (iv) impersonates anyone, (v) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource, or (vi) threatens the unity, integrity, defense, security or sovereignty of Saudi Arabia friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation. You shall not reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform.
  • To the extent where the Platform allows you to post, upload, transmit or make available any User’s Content, you shall be responsible for such User’s Content and agree that (i) you will ensure that such User’s Content is not offensive and is in accordance with applicable laws, (ii) although all intellectual property rights subsisting in any User Content will be owned by you or your licensors, you hereby grant Livspace and its subsidiaries and affiliates a non-exclusive, perpetual, royalty-free, worldwide, transferrable and sub-licensable right to use, reproduce both electronically and otherwise, display, distribute, modify, adapt, publish, translate, and create derivative works from any and all such User Content (excluding personally identifiable information) including for the purposes of advertising and marketing the Platform or Services, and (iii) we are under no obligation to store, retain, publish or make available any User Content uploaded by you and that you shall be responsible for creating backups of any such User’s Content if necessary. 
  • We cannot guarantee the identity of any other Users with whom you may interact with in the course of using the Platform. We also cannot guarantee the authenticity and accuracy of any User’s Consent which other Users or Third-party Vendors and Service Providers may provide. All User’s Content accessed by you using the Platform is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.
  • Under no circumstances shall Livspace be liable in any way for any Content displayed on the Platform, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any content posted, emailed, accessed, transmitted, or otherwise made available via the Platform.


Updates, Modifications and Availability

  • Livspace may modify or upgrade the features and functionality of the Platform and/or Services from time to time, and reserve the right to make upgrades, updates, modifications and changes as it deems fit. Users understand that such upgrades or changes may result in interruption, modification, failure, delay or discontinuation of the Platform and/or Services or any function or feature thereof. In this regard, Users acknowledge and agree that Livspace assumes no liability, responsibility or obligation for any such interruption, modification, failure, delay or discontinuation associated with the Platform and/or Services.
  • Notwithstanding anything contained in the Terms, Livspace reserves the right to modify or discontinue, temporarily or permanently, the Platform and/or Services (or any part thereof). You agree that Livspace shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Platform and/or Services.


Intellectual Property Rights

  • The Platform, text, graphics, user interfaces, visual interfaces, sounds, artwork, designs, and computer code on the Platform is owned, managed and controlled by Livspace and the design, structure, selection, coordination, expression, look and feel and arrangement on the Platform is protected by copyright, patent and trademark laws, and various other intellectual property rights.
  •  The Platform, Content and Livspace Technology underlying the Platform and Services are the property of Livspace and/or its licensors, and are protected by copyright and/or other intellectual property rights. Except as expressly authorized by Livspace, Users agree to not modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Platform and/or Content, in whole or in part. The word “LIVSPACE” and associated logos are the trademarks, trade names and/or service marks of Livspace, and Users agree not to display or use in any manner such names and/or marks without Livspace’s prior written authorization. In using the Platform, Users shall not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. Users further acknowledge that they have no right to have access to any aspect of the Platform in source-code form, and agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in Livspace Technology. Any uses of the Platform and/or Content not expressly permitted herein are prohibited, and any rights thereof not expressly granted herein are reserved by Livspace.
  • By using the Platform and/or Services, Users will not acquire any right, title or interest in or to the Intellectual Property Rights except for the limited right to use the Platform and/or Services granted to Users pursuant to the Terms. All goodwill generated from the use of the Platform, Content and/or Services will inure to Livspace’s exclusive benefit.
  • To the extent where Users provide Livspace with any suggestions, comments, improvements, ideas or other feedback (“Feedback”), Users hereby assign ownership of all intellectual property rights subsisting in that Feedback to Livspace and acknowledge that Livspace can use and share such Feedback for any purpose in its sole discretion.
  • Other company, product, and service names and logos used and displayed via the Platform may be trademarks or service marks of their respective owners who may or may not be endorsed by, or affiliated with, or connected to Livspace.


Third Party Resources

The Platform may contain links to third party’s websites, products, services, information, advertisement or other materials (“Third Party Resources”) that are not owned or controlled by Livspace, or the Services may be accessible through Third Party Resources. Links to Third Party Resources do not constitute an endorsement or recommendation by Livspace of such Third-party Resources. When Users access Third Party Resources, Users do so at their own risk. Users hereby represent and warrant that they have read and agree to be bound by all applicable policies of any Third-party Resources relating to the use of their services and act in accordance with those policies, in addition to Users’ obligations under the Terms. Livspace has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third-party Resources. In addition, Livspace will not and cannot monitor, verify, censor or edit the content of any Third-party Resources. Users expressly relieve and hold harmless Livspace from any and all liability arising from the use of any Third-party Resources.


Limitation of liabilities

  • You expressly understand and agree that, to the maximum extent permitted by applicable law and unless otherwise expressly specified, the Platform and Services are provided by Livspace on an “as is” and “as available” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose, unless specifically provided otherwise. Your interactions and transactions with organizations and/or individuals (including Third Party Vendors and Service Providers) found on or through the Platform, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should conduct whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. In the event that you have a dispute with one or more other users or third parties, you hereby release Livspace, its holding company, subsidiaries, officers, directors, employees, agents and successors from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such dispute.
  • Without limiting the foregoing, Livspace makes no representation or warranty (i) that the Platform or Services will meet your requirements; (ii) that your use of the Platform or Services will be uninterrupted, timely, secure or error-free, (iii) that the results that may be obtained from the use of the Platform or Services will be effective, accurate or reliable, (iv) that the quality of the Platform and/or Services will meet your expectations, (v) that any errors or defects in the Platform will be corrected, or (vi) that the credentials or description of any products or services offered by Third Party Vendors and Service Providers are accurate, complete or reliable. While Livspace will take all reasonable professional care to ensure that all details, descriptions, images of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, Livspace do not warrant that said details, descriptions, images of products are totally accurate, complete, reliable, current, or error-free. No advice or information, whether oral or written, obtained by you from Livspace or through use of the Platform shall create any warranty not expressly stated in the terms of use.
  • Livspace will not be liable for any loss that you may incur as a consequence of unauthorized use of your Account or account information in connection with the Platform and/or products and services from Livspace and/or Third-party Vendors and Service Providers, either with or without your knowledge.
  • While Livspace has endeavored to ensure that all the information on the Platform is correct, Livspace neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information or service. Livspace shall not be responsible for the delay or inability to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. 
  • Livspace shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond our control. You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at your own discretion and risk, and that you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data.
  • You may see advertising material submitted by third parties on the Platform. Each individual advertiser is solely responsible for the content of its advertising material and we accept no responsibility for the content of such advertising material, including, without limitation, any error, omission or inaccuracy therein.
  • If the foregoing clause is held to be unenforceable or inapplicable for any reason, then the total liability applicable to Livspace, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, (including reasonable legal fees), whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms shall be limited to the lower of, (a) the price of the product sold for on our Site and its original shipping costs; or (b) the amount of fees in dispute not to exceed the total fees that you paid to Livspace in the twelve (12) months prior to the action giving rise to the liability.


Indemnification and Limitation of Liability

  • You agree to indemnify, defend and hold harmless Livspace, our parent company, subsidiaries, affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors and Third-party Vendors and Service Providers from and against any losses, damages and expenses (including legal fees and attorney’s fees) due to, or arising out of, or in connection with- (a) your use of the Platform or Services; (b) any misrepresentation with respect to the data or information provided by you; (c) your violation of any of provisions of the Terms, including, without limitation, any of the warranties, representations and undertakings, violation of any rights of another, including any intellectual property rights; (d) your violation of any applicable laws, including, without limitation, data protection or anti-spam laws as well as any anti-bribery, anti-corruption, export control and sanctions laws; (e) the manner in which you use our Services, including, without limitation the content you post.
  • In no event shall Livspace, its parent company, subsidiaries, affiliates,and our and their officers, directors, consultants, agents, employees, suppliers, subcontractors or licensors, be liable to you or any third party, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise, for any direct, special, incidental, indirect, consequential or punitive damages whatsoever, arising out of or in connection with your use of or access to the Platform, Services and/or products and service purchased on or through the Platform, for loss of profits, loss of data or information, business interruption, including- (a) bugs, errors or inaccuracies of any kind in our Services, viruses or other malicious software obtained by accessing or linking to our Services; (b) damage to your hardware device from the use of our Site; (c) the content, actions or inactions of third parties using our Services; (d) a suspension or other action taken by us with respect to your use of the Services; (j) your need to modify practices, content or behaviour as a result of changes to the Terms. Further, Livspace shall not be liable for any products, services, acts or omissions of Third-party Vendors and Service Providers. However, nothing in the Terms shall limit or exclude (i) any other liability that cannot be excluded by law, or (ii) your statutory rights.


Term, Violation, Suspension and Termination

  • The agreement between Livspace and each User under the Terms shall take effect upon the earlier of (i) the User’s commencement of the use of the Platform and/or Services, or (ii) registration of an Account, or (iii) execution of a written agreement with Livspace in respect of the use of the Services, and will remain in full force and effect for as long as relevant User continue to use the Platform and/or Services. The terms will continue to apply until terminated by either you or Livspace. If you object to the Terms or are dissatisfied with the Platform or Services, your only recourse is to close your Account on the Platform and/or stop accessing or using the Platform or Services.
  • Livspace may suspend or terminate your Account with or without notice at any time without incurring any liability whatsoever to you or any third party if Livspace believes, in its sole and absolute discretion, that- (a) you have infringed, breached, violated, abused, or unethically manipulated or exploited any term or condition of these Terms or anyway otherwise acted unethically; (b) our continued provision of Services to you would expose us or other Site users to regulatory action or other material risk. Notwithstanding anything in this clause, these terms will survive indefinitely unless and until Livspace chooses to terminate them. In this instance, Livspace reserves the right to remove and discard data in and content of your Account but may preserve your transaction details for purposes of tax, legal or regulatory compliance. Any suspected fraudulent, abusive or illegal activity that may be grounds for such suspension, discontinuance or termination may be referred to the appropriate law enforcement authorities. Upon termination or account closure your transaction details may be preserved by Livspace for purposes of tax or regulatory compliance. Termination (howsoever occasioned) shall not: (a) affect any accrued rights or liabilities of either party; (b) affect any provision of the Terms that is expressly or by implication intended to continue on or after termination; or (c) require a court order.
  • You agree that any violation by you of the Terms may cause irreparable harm to Livspace for which monetary damages would be inadequate, and you consent to Livspace obtaining any injunctive or equitable relief that it deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that Livspace may have at law or in equity. If Livspace takes any legal action against you, they will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief that may be granted.
  • Upon termination of the agreement with a User pursuant to the Terms, the User’s access and use rights to the Platform and/or Services and other rights hereunder shall terminate. Save for any obligations which are expressed to survive, each Party’s further rights and obligations shall cease immediately, provided that such termination shall not affect a Party’s accrued rights and obligations as at the date of such termination.
  • Notwithstanding the suspension or termination of your Account, you shall remain liable to fulfill all transactions and pay for such transactions that you have already committed to prior to suspension of termination of your Account subject to the applicable terms and conditions governing such transactions (e.g. the terms and conditions agreed between you and Third Party Vendors and Service Providers).


Anti-Bribery Policy

Users shall not commit any act of bribery or corruption, including directly or indirectly give, make, offer or receive or agree to make any payments, contributions, gifts, entertainment or other advantages for the purpose of obtaining or retaining business which a reasonable person would consider to be unethical, illegal or improper, or which is in violation of any anti-bribery or anti-corruption laws and regulations. A violation of this provision will result in immediate termination of your Account and access to or use of the Platform and/or Services.


Anti-Discrimination Policy

Livspace is committed to providing a community environment between Users that is free from harassment. Harassment based upon an individual's sex, race, ethnicity, national origin, age, religion or any other legally protected characteristics will not be tolerated. All Users, including end-users and Third-party Vendors and Service Providers, and our employees or agents, are expected and required to abide by this policy. A violation of this provision will result in immediate termination of your Account and access to or use of the Platform and/or Services.


Sexual Harassment

Sexual harassment is behavior of a sexual nature that is unwelcome and offensive to the person or persons it is targeted toward. Examples of harassing behavior may include unwanted physical contact, foul language of an offensive sexual nature, sexual propositions, sexual jokes or remarks, obscene gestures, and displays of pornographic or sexually explicit pictures, drawings, or caricatures. All Users, including end-users and Third-party Vendors and Service Providers, and our employees or agents, are expected and required to abide by this policy. A violation of this provision will result in immediate termination of your Account and access to or use of the Platform and/or Services.


Report Abuse

In the event you come across any abuse or violation of the Terms or if you become aware of any objectionable content on the Platform, please report the same to the following e-mail address: legal@livspace.com


Report IP Infringement

If you believe the Platform or any products/services offered on or through the Platform violates your intellectual property, you must please promptly notify Livspace in writing at legal@livspace.com. Such notifications should only be submitted by the owner of the intellectual property or an agent authorized to act on his/her behalf. However, any false claim by you may result in the termination of your access to or use of the Platform or Services. You are required to provide the following details in the notice: 

  • Your contact details, such as your address, telephone number, and/or email;
  • The intellectual property that you believe is being infringed;
  • The item that you think is infringing and include sufficient information about where the material is located on the Platform;
  • A statement that you believe in good faith that the item you have identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the Platform; Your contact details, such as your address, telephone number, and/or email; aA statement that the information you provided in your notice is accurate, and that you are the intellectual property owner or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed; and
  • Your physical or electronic signature.


Notice

  • All notices from Livspace will be served by email to your registered email address or by general notification on the Platform. 
  • Any notice provided to Livspace pursuant to the Terms should be sent to legal@livspace.com with subject line - Attention: TERMS OF USE.


Other Provisions

  • The Terms constitute the entire agreement between the Parties concerning the subject matter herein and supersedes all previous terms and conditions, understanding, representations and warranties relating to that subject matter.
  • You cannot assign or otherwise transfer any of your rights and obligations under the Terms to any third party. Livspace’s rights and obligations under the Terms are freely transferable by Livspace to any third party without the requirement of seeking your consent.
  • If, for any reason, a court of competent jurisdiction finds any provision of the Terms, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the Parties as reflected by that provision, and the remainder of the terms shall continue in full force and effect.
  • Any failure or delay by Livspace to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by Livspace of that provision or right.
  • Save as otherwise specifically provided in the Terms, the Parties hereunder shall not be liable for failures or delays in performing their obligations hereunder arising from any Event of Force Majeure (defined below), and in the event of any such delay, the time for all Parties’ performance shall be extended for a period equal to the time lost by reason of the delay which shall be remedied with all due dispatch in the circumstances. “Event of Force Majeure” means any cause beyond the reasonable control of a Party, including without limitation any act of God, outbreak, or epidemic of any kind, communicable and virulent disease, strike, flood, fire, embargo, boycott, act of terrorism, insurrection, war, explosion, civil disturbance, shortage of gas, fuel or electricity, interruption of transportation, governmental order, change in governmental laws or regulations adversely affecting or preventing due performance by any party of its duties, obligations or responsibilities, any other action by a government, central or state or local government in the Kingdom of Saudi Arabia or governments overseas, or an agency thereof, unavoidable accident, or shortage of labour or raw materials.


Governing Law and Dispute Resolution

The Users access and use the Platform and/or Services, to the extent permitted by law, the Terms shall be governed and construed in accordance with the applicable laws of the Kingdom of Saudi Arabia without regard to choose or conflicts of law principles, and Users hereby agree to submit to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia to resolve any claims or disputes which may arise from the interpretation, validity and/or execution of these Terms.


Customer Do's and Don'ts

Livspace endeavors to provide you a premium home design experience with its services and highly skilled team of professionals. Help us in this process by following some of these simple instructions. 


DOs

  • Please read our customer policies (including Terms of Use, Livspace Quality Promise, Cancellation Policy, Return, Exchange & Refunds Policy and Privacy & Cookies Policy) before you book your project with us and pay the booking amount.
  • Please be clear and explicit about all your requirements, including any specific requirements, restrictions, deadlines, etc at the initial stages of discussion with our design partners or personnel.
  • Please read, verify and confirm the Bill of Quantity (“BoQ”) that will be sent to you before the final order is placed. We will not be able to make any changes to the BoQ once the order is finalized and a sales order is placed.
  • Treat our professionals with respect. If you have any concerns regarding their behavior or attitude, please let us know and we will aim to resolve it quickly at our end. 
  •  If any additional work/services are required to be done, please contact the community manager in charge directly and do not give such instructions to anyone else.
  • In case you are unhappy with the product or our services, we are happy to address your concerns through our customer care executives. You could also contact the community manager in charge and we shall try our best to redress your concerns, subject to our policies. Please refer to our Escalation System for more details. 
  • Please ensure that all the products you purchased from us are maintained in accordance with the Care Instructions. In case of any query, feel free to contact our customer care executives.

Don'ts

  • The design outline (2D and 3D) and/or BoQ in relation to your project has exclusively been prepared for you. You shall not share such design outline and/or BoQ to any third party without the prior written consent from our authorized personnel.
  •  Do not threaten or intimidate the professionals if there are any issues with the products or services. Reach out to our customer care executives who are always happy to help. Please refer to our Escalation System for more details.
  • We have zero tolerance towards any form of sexual harassment or discrimination. If any such harassment or discrimination is reported by our professionals, it shall be investigated and appropriate actions shall be taken in accordance with our policies, including, policy on prevention of sexual harassment. 
  • At Livspace, we respect everyone’s privacy and we hope that you would too. Please do not take photographs/videos/audio recording of our professionals at any time, including without limitation, the time of site visit, meetings, delivery or installation. If you wish to take photos or videos of the installation process, please check with our professionals. Failure to obtain the consent of our professionals prior to taking such photograph, videos or audio recording shall be construed as violation of their right to privacy and a violation of our policies and appropriate legal actions shall be initiated against you.
  • Livspace has a very strict anti-bribery policy and we request you not to pay our professionals for any special/ speedier services. If any of our professionals makes such a request, please report it immediately to our customer service or to your community manager so that appropriate actions may be taken. 
  • Please do not leave any valuable items at home when our team takes over your house to carry out the installations. While we shall take reasonable care of your property during the installation period, we are not liable for any loss of valuable items left unattended at your home.


Payment Policy

Livspace offers multiple payment gateways to make your interior purchase completely hassle-free. Prices may be modified at any time. Applicable prices shall be the ones published on the Site at the date of placing of an order by customer. All prices indicated for products available are exclusive of applicable taxes and are expressed in local currency. Whilst the prices displayed on the Site are regularly verified, Livspace cannot guarantee the absence of errors. In the event that an obvious error in the pricing of a product is detected, Livspace will offer the customer the opportunity to purchase the product at the correct price or to cancel the order.

For customer’s security, customer’s billing name should match that of the credit card / debit card used for payment. Livspace reserves the right to cancel any order that does not match these criteria.

All credit card holders/debit card holders are subject to validation checks and authorization by the credit card issuer/ debit card issuer, including via a one-time password. If the issuer of customer’s payment card refuses or does not, for any reason, authorize payment to Livspace, whether in advance or subsequent to a payment, Livspace will not be liable for any delay or non-delivery.

  • Online payments

Every Bill of Quantity (“BoQ”) shared with you will include our bank account details. The Customers are requested to complete all payments to the Company via bank transfer to the bank account details shared in the BoQ.

If you prefer a bank/wire transfer, contact your designer for payment details.

  • Offline payments

If you wish to make your payments offline, you can write a cheque/demand draft to Home Platform Limited Company. Please get in touch with your Livspace team to opt for this option.


Online transactions

By providing payment card information, you represent that you are legally authorized to provide such information, authorize payments and such actions do not violate any terms and conditions or applicable law that you may be subject to. Livspace shall use the payment card information as described in its Privacy & Cookies Policy. You may add, delete, and edit the payment card account information you have provided from time to time through the Livspace website or mobile application. 


Transaction failures

In the event of a failed transaction, please contact your bank immediately. Livspace shall not be liable for any payments that do not complete because of insufficient funds, incorrect and/or expired payment details and circumstances beyond our control that are likely to prevent the completion of a transaction.

After an order has been submitted, the customer will shortly receive an email confirming receipt of the order. In accordance with the provisions of Applicable Laws, the email confirming receipt of the order contains a summary of the Terms and Conditions, information on the essential characteristics of the purchased products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods of return, the address to which complaints may be addressed, information on support services and on existing commercial warranties.

If an order confirmation does not arrive within 24 hours after submission, customer may contact us at 00966115107138/ care.sa@livspace.com

Please note: Multiple transactions may result in multiple postings to the cardholder’s monthly statement.


Payment in % (including applicable taxes) - Due at the time of

10% of the estimated BoQ value - Booking stage

40% of the order value - Order(s) placement

45% of the order value - During execution

5% of the order value - After initial delivery of the order(s)


Payment Options

The Customers may pay for the products and services with their credit card/debit card or other payment instruments that are accepted modes of payment on the Site, as displayed on the Site web pages including order checkout and payment pages. The following payment cards are accepted for payments:

• Visa

• MasterCard


Payment Terms for a Livspace Project

(1) Project and order: A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for e.g., one order for modular products, a separate one for services such as civil work). Payments are processed on an order level.

(2) Booking Livspace: You can book your interior project with Livspace by paying a booking fee which is charged at 10% of the estimated order value. The booking fee is adjusted against future orders. If the scope of your project increases significantly, you may be required to pay 10% for the new scope before the design can begin.

(3) All credit card holders/debit card holders are subject to validation checks and authorization by the credit card issuer/ debit card issuer, including via a one-time password. If the issuer of customer’s payment card refuses or does not, for any reason, authorize payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.


Terms and conditions

  • Delays in making a payment at any stage can cause a delay in the project completion. Livspace is not liable for any such delay.
  • In case of project cancellation, we are unable to refund any money as cash or Livspace store credits.
  • Livspace reserves the right to revise the applicable payment terms from time to time in its sole discretion provided, however, that such revision shall not apply retrospectively. 
  • All charges payable for products or services availed through Livspace’s platform or services will be subject to prevailing statutory taxes (e.g. Goods and Services Tax, Value Added Tax, etc) as may be in force or introduced at any time.
  • All payments by users in respect of products or services availed through Livspace’s platform or services shall be paid without set-off or counterclaim and free and clear of and without deduction or withholding for or on account of any taxes, levies, imposts, duties, fees, assessments or other charges of whatever nature, imposed by any governmental authorities, and all interest, penalties or similar liabilities with respect thereto.
  • Payees shall be responsible for their own bank charges or fees, including but not limited to remittance fees and credit card fees, in connection with their payments.


Delivery and Shipping

We ensure that the purchased items from our website are delivered to you with utmost care and safety. The products are checked and flat packed for safety. Further, corner protectors, corrugated cardboard, bubble-wrap and tested packing procedures ensure zero damage during transit.  

The purchased items will be delivered to the address mentioned in the BoQ by road, air or sea as per LIVSPACE’s convenience. Nothing contrary to the terms and conditions contained herein, the Delivery and Shipping is undertaken with maximum care and caution.

On delivery of the purchased items, the proof of delivery receipt signed/confirmed by the registered customer must be retained by the customer for any claims related to return, exchange and refund. 

The Delivery fee will be inclusive of the purchase order/BoQ and no additional delivery charges will be levied on the customer.

https://www.livspace.com/sa will NOT deal with nor provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Kingdom of Saudi Arabia


Return, Exchange & Refund Policy

We understand that sometimes things simply don’t work out. At the time of delivery, if you receive a damaged or defective product and/or damaged product in shipping, Livspace shall contact the third-party service provider and the third-party service provider may at its sole discretion may give you the following options for returning the product:

  • Rectify/Replace the returned product.
  • The Rectification/Replacement request must be made within 3 days of receiving the product
  • Exchange with another product, wherein
  • if the new product exceeds the order value of the returned product, you will be required to pay the extra amount.
  • Refund at 10% payments will be acknowledged only within 10 subsequent days from the date of booking and payment.  
  • if the order value of the new product is less than that of the returned product, we will refund the extra amount or provide store credit, as applicable.
  • Refunds will be generated to customers based on the gross amount paid by you after we have absorbed the bank charges incurred. This charge will be communicated by you through invoice, email or SMS.

One way or the other, you will end up with a great product!

We will honor your request to return a product under the following conditions:

  • All products must be returned unused with their original price tags and labels.
  • The original invoice must be presented upon returning the merchandise.
  • Our quality assurance team and the third-party service provider’s team will inspect all returned items within 72 hours of the request. Only when it passes our standard quality assurance test, will we be able to process the return.
  • Other product-specific conditions which will be informed to you at the time you place a request for return

Note:

  • Customized furniture pieces purchased through Livspace cannot be returned or exchanged.
  • Any non-manufacturing defects and damages post receiving delivery will render the product invalid for returns or replacements/exchanges.
  • Modular kitchens and wardrobes are made-to-order and hence cannot be replaced or exchanged.


Refund Policy

The Refund amount as determined by the sole discretion of Livspace will be refunded to the source account and/or store credit within 10-45 days depending solely on the discretion of Livspace and/or the issuing bank of the credit card.

This refund policy is applicable and limited to the merchant only on the following conditions:

  • The product ordered is different from what was sent by the merchant.
  • The product is defective.
  • The product was damaged in shipping.
  • The product is tampered.  

Please note, for certain marketing campaigns or sale periods, special return/exchange/refund rules may apply. Information regarding this will be made available on the promotion banner. For any clarification, please feel free to contact our customer care.


FAQs

How do I request a return?

Please contact your designer within 3 days of receipt of your order.

What is the 72-hour inspection policy?

Once you notify Livspace for a return request, we will make best efforts to ensure that a Livspace executive visits your site to inspect the product at the earliest within 72 hours of the request. If applicable, your return may be initiated as early as just 72 hours.

When will I receive a replacement?

When a return is accepted, the timeline for the replacement to reach you may vary from product to product. A Livspace representative will keep you informed at all times, and we will make all efforts to make your new product reach you very soon.


Cancellation Policy

Canceling your project

In the unlikely event that you decide to cancel your project after paying the order confirmation amount (50% of project value), you hereby agree that in the event, you decide to cancel your order with the Company, you will be forfeiting the sum/payment/consideration already paid by you towards the Services and the Company shall not be liable to refund such sum/payment/consideration received from you towards your order. You can cancel your booking and get a refund (net of applicable bank charges) during the order booking stage only which is equivalent to 10% of the order value.

However, we would like to get a chance to redress your grievances, if any, in order to help you change your mind. Tell us how we can serve you better by speaking directly to your Lead Design Manager.

Canceling/ replacing product(s) in your order

Design stage: Any product in the tentative Bill of Quantity (“BoQ”) can be replaced or removed while you’re still discussing designs with your team before the final order is placed i.e. till the Sales Order is not created. However, any change/modification that results in the reduction of project value by 50% or more of the initial project value (i.e. the project value at the time of booking and paying the booking amount) will be deemed to be a cancellation of your project.

Post final order: Because each item is made to order, Livspace cannot offer to cancel, replace or modify items once the final order is placed i.e. a sales order is created. However, please be assured that your design team will always provide you with a tentative BoQ which shall contain all the relevant information in relation to the items proposed to be ordered before placing the final order.

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