Livspace India Private Limited – Decorative Lighting Policy
This Decorative Lighting Policy ("Policy") is issued by Livspace India Private Limited (formerly known as Home Interior Designs E-Commerce Private Limited), a company incorporated under the Companies Act, 2013, bearing CIN U52390HR2014PTC131277 and having its registered office at Unit No. R2-102, First Floor, M3M Cornerwalk, Golf Course Extension Road, SPR, Sector 74, DLF QE, Gurugram – 122002, Haryana ("Livspace"), and governs the shipping, delivery, installation, replacement, cancellation and warranty of lighting products purchased from Livspace (each a "Product" and collectively, the "Products"). References to "you", "your", the "purchaser", the "buyer" or the "Customer" refer to the original purchaser of the Product.
Shipping Policy:
a) Shipping timeline: Dispatched within 5 (five) days of order confirmation
b) Shipping cost: Free
c) Serviceable Locations: Locations serviced by Livspace Experience Centres (ECs) in the following cities: Ahmedabad, Bangalore, Bhopal, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi NCR, Gandhinagar, Goa, Guwahati, Hyderabad, Indore, Jaipur, Kochi, Kolkata, Lucknow, Mangalore, Mumbai, Mysore, Nagpur, Nashik, Patna, Pune, Raipur, Ranchi, Surat, Vadodara, Vijayawada, and Vizag, or such other locations as may be notified by Livspace from time to time, subject to serviceability of the delivery PIN code as determined by Livspace.
Delivery Policy:
Delivery timelines may vary depending on the delivery location. To check the estimated delivery date for a Product, enter your PIN code on the product page. The expected delivery date will be displayed based on the serviceability and delivery timelines for your location. Where multiple Products are purchased, delivery dates may vary Delivery timelines are estimates only, and Livspace shall not be liable for any delay arising from circumstances beyond its reasonable control.for each Product.
Installation Guidelines:
- The light can be installed directly on a true ceiling. For false ceilings, plywood support or reinforcement must be provided to ensure secure installation.
- Ensure that the Product is installed by a licensed and qualified electrician. Improper installation may lead to safety hazards.
- Switch off the main power supply before installation, and be mindful of the weight capacity of your ceiling or wall.
- Adhere to the recommended bulb type and wattage specified for the light. Using bulbs with a higher wattage than recommended may cause overheating and damage to the fixture.
- Periodically check and tighten all screws, nuts and bolts to maintain the stability of the Product.
Unless installation is expressly provided by Livspace, the Products shall be installed by the Customer at its own cost and risk, and Livspace shall not be responsible for any damage, injury or loss arising from installation not carried out by Livspace or its authorised personnel.
Returns and Replacements:
a) Eligibility: Only replacements are offered. Returns without replacement are not allowed. Where a replacement is not available, Livspace may, at its discretion, offer an alternative product or a refund to the original mode of payment.
b) Eligible Replacement Cases:
- Manufacturing defects;
- Transit damage;
- Incorrect or wrong product delivered
c) Timeline: Issues must be reported within 48 (forty-eight) hours of delivery, with clear photographs and/or videos.
d) Process:
- Raise a replacement request through the Livspace app within 48 (forty-eight) hours of delivery.
- Upload clear photos/videos of the Product, its packaging, and the issue.
- Once the request is submitted, the delivery partner will arrange pick-up of the Product.
- The Product will undergo a quality check at the warehouse, where the physical condition will be checked against the images/videos submitted with the replacement request.
- Replacement will be processed only after the Product is received and the quality check confirms that the issue is eligible under the replacement policy.
e) Exclusions: Replacement requests will not be accepted in the following cases:
- Change of mind or the Customer no longer preferring the Product;
- Incorrect measurements or sizing provided or selected by the Customer;
- Products that have been installed or used, save as provided below in respect of manufacturing defects;
- Damage caused after delivery due to installation, handling, or misuse;
- Minor variations in colour, texture, finish, or dimensions arising from the manufacturing process.
f) Return Conditions: For a replacement request to be accepted:
- The product must be unused, uninstalled, and in its original condition. Livspace may, at its discretion, accept a replacement request for a manufacturing defect identified upon first installation, provided it is reported within 48 (forty-eight) hours of delivery.
- The product must be returned in its original packaging/box.
- All original components and accessories, including mounting hardware, wires, drivers, shades, remotes, manuals, etc., as applicable, must be included.
- The product and its components must not have scratches, dents, stains, installation marks, or other signs of use.
- The product must be securely repacked in its original packaging for return.
- For transit damage claims, the original packaging must be retained until the claim is resolved.
Cancellation Policy:
Once an order for a Product has been confirmed, it cannot be cancelled. Livspace reserves the right to cancel any order, including where it is unable to fulfil the order for any reason, in which case the amount paid shall be refunded in full to the original mode of payment.
Warranty Policy:
Products in the decorative lighting category are not covered under any warranty from Livspace, save as may be required under applicable law. We recommend reviewing the product details and care instructions provided to ensure proper use and maintenance of the Products.
General Terms:
a) Grievance Redressal: Any grievance in relation to this Policy may be addressed to Livspace's Grievance Officer, whose details are available on Livspace's website. Livspace shall acknowledge and endeavour to redress such grievances within the timelines prescribed under applicable law.
b) Consumer Rights: This Policy operates alongside, and does not reduce, the Customer's non-excludable rights under the Consumer Protection Act, 2019 and other applicable laws, and the limitations and exclusions in this Policy shall apply to the maximum extent permitted by law.
c) Limitation of Liability: Livspace shall not be liable for any indirect, incidental or consequential loss, and Livspace's total liability in relation to any Product shall not exceed the amount paid by the Customer for such Product.
d) Personal Data: Any personal data collected in connection with this Policy will be handled in accordance with the Digital Personal Data Protection Act, 2023, other applicable law and Livspace's privacy policy.
e) Amendments: Livspace reserves the right to amend this Policy from time to time. The Policy in force on the date of purchase of the Product shall apply to such purchase.
f) Governing Law and Jurisdiction: This Policy is governed by the laws of India. Subject to any non-excludable rights of the Customer under applicable consumer protection laws, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any claim or dispute arising from this Policy.