Livspace India Private Limited – Functional Lighting Policy
This Functional Lighting Policy ("Policy") is issued by Livspace India Private Limited (formerly known as Home Interior Designs E-Commerce Private Limited), a company incorporated under the Companies Act, 2013, bearing CIN U52390HR2014PTC131277 and having its registered office at Unit No. R2-102, First Floor, M3M Cornerwalk, Golf Course Extension Road, SPR, Sector 74, DLF QE, Gurugram – 122002, Haryana ("Livspace"), and governs the shipping, delivery, installation, replacement, cancellation and warranty of lighting products purchased from Livspace (each a "Product" and collectively, the "Products"). References to "you", "your", the "purchaser", the "buyer" or the "Customer" refer to the original purchaser of the Product.
Shipping Policy:
a) Shipping timeline: Dispatched within 5 (five) days of order confirmation
b) Shipping cost: Free
c) Serviceable Locations: Locations serviced by Livspace Experience Centres (ECs) in the following cities: Ahmedabad, Bangalore, Bhopal, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi NCR, Gandhinagar, Goa, Guwahati, Hyderabad, Indore, Jaipur, Kochi, Kolkata, Lucknow, Mangalore, Mumbai, Mysore, Nagpur, Nashik, Patna, Pune, Raipur, Ranchi, Surat, Vadodara, Vijayawada, and Vizag, or such other locations as may be notified by Livspace from time to time, subject to serviceability of the delivery PIN code as determined by Livspace.
Delivery Policy:
Delivery timelines may vary depending on the delivery location. To check the estimated delivery date for a Product, enter your PIN code on the product page. The expected delivery date will be displayed based on the serviceability and delivery timelines for your location. Where multiple Products are purchased, delivery dates may vary Delivery timelines are estimates only, and Livspace shall not be liable for any delay arising from circumstances beyond its reasonable control.for each Product.
Installation Guidelines:
- Ensure that the Product is installed by a licensed and qualified electrician. Improper installation may lead to safety hazards and void the warranty.
- Switch off the main power supply before installation. For recessed lights, ensure the ceiling cut-out matches the size given in the product specifications.
- Use only the driver supplied with the light, and place it in a ventilated space away from heat sources.
- Install the Product only in a dry indoor space, unless it is specified for use in wet areas.
Unless installation is expressly provided by Livspace, the Products shall be installed by the Customer at its own cost and risk, and Livspace shall not be responsible for any damage, injury or loss arising from installation not carried out by Livspace or its authorised personnel.
Returns and Replacements:
a) Eligibility: Only replacements are offered. Returns without replacement are not allowed. Where a replacement is not available, Livspace may, at its discretion, offer an alternative product or a refund to the original mode of payment.
b) Eligible Replacement Cases:
- Manufacturing defects;
- Transit damage;
- Incorrect or wrong product delivered
c) Timeline: Issues must be reported within 48 (forty-eight) hours of delivery, with clear photographs and/or videos.
d) Process:
- Raise a replacement request through the Livspace app within 48 (forty-eight) hours of delivery.
- Upload clear photos/videos of the Product, its packaging, and the issue.
- Once the request is submitted, the delivery partner will arrange pick-up of the Product.
- The Product will undergo a quality check at the warehouse, where the physical condition will be checked against the images/videos submitted with the replacement request.
- Replacement will be processed only after the Product is received and the quality check confirms that the issue is eligible under the replacement policy.
e) Exclusions: Replacement requests will not be accepted in the following cases:
- Change of mind or the Customer no longer preferring the Product;
- Incorrect measurements or sizing provided or selected by the Customer;
- Products that have been installed or used, save as provided below in respect of manufacturing defects;
- Damage caused after delivery due to installation, handling, or misuse;
- Minor variations in colour, texture, finish, or dimensions arising from the manufacturing process.
f) Return Conditions: For a replacement request to be accepted:
- The product must be unused, uninstalled, and in its original condition. Livspace may, at its discretion, accept a replacement request for a manufacturing defect identified upon first installation, provided it is reported within 48 (forty-eight) hours of delivery.
- The product must be returned in its original packaging/box.
- All original components and accessories, including mounting hardware, wires, drivers, shades, remotes, manuals, etc., as applicable, must be included.
- The product and its components must not have scratches, dents, stains, installation marks, or other signs of use.
- The product must be securely repacked in its original packaging for return.
- For transit damage claims, the original packaging must be retained until the claim is resolved.
Cancellation Policy:
Once an order for a Product has been confirmed, it cannot be cancelled. Livspace reserves the right to cancel any order, including where it is unable to fulfil the order for any reason, in which case the amount paid shall be refunded in full to the original mode of payment.
Warranty Policy:
a) Warranty: This warranty is applicable only to functional lighting Products, as identified on the product page. Decorative lights are not covered under this warranty.
b) Warranty Period: 3 (three) years from the date of the invoice
c) Coverage:
- All defects arising out of operational faults occurring due to a manufacturing or material defect.
- The warranty only applies if the returned product is in its original state as delivered by the manufacturer.
- Applicable only to products bearing complete and legible label information required for identification and traceability
- Only applies to the original buyer or to the first user.
- Applies to all the light fixtures including ballast/driver.
- In the event of a valid claim, Livspace shall, at its sole discretion, repair or replace the Product or the defective part thereof.
d) Exclusions:
- This warranty is not applicable to any fixture supplied by Livspace that is not installed and operated in accordance with the National Electrical Code of India issued by the Bureau of Indian Standards, applicable law and the installation instructions provided with the Product.
- Excludes fixtures that have been subjected to excessive conditions and stress including, but not limited to, operating temperatures exceeding 80°C on any part of the fixture.
- Any product defect or damage arising from reasons attributable to the Customer, relating to negligence, mishandling, improper storage, improper fitting, misuse or improper repair, faulty installation, accidents and repairs by unauthorized persons or maintenance practices or use with any improper electrical input, contrary to normal good practice.
- Any defect or damage caused to the product due to natural wear and tear
- For products or components supplied by Livspace for embodiment in equipment or systems, which are not supplied by Livspace, it is the responsibility of the Customer to ensure that those products or components are suitable for the purpose for which they are being used.
- In case an auxiliary equipment (not supplied by Livspace) is used in connection with or attached to the light fixture, or for operation of the light fixture with any auxiliary equipment, then any damage to all such equipment or the light fixture is expressly excluded from this warranty.
- For purposes of clarity, ‘repair or replace the Product or the defective part thereof’ does not include any removal or reinstallation activities, costs or expenses, including without limitation, labour costs or expenses.
- The warranty of the replaced product will be the balance of warranty period of the originally purchased product.
- This warranty does not cover the damages as a result of disaster such as fire or acts of God, including flooding, earthquake, or electric storms, and other force majeure events.
Claim process: To make a warranty claim, the Customer shall contact Livspace Customer Care at 1800-309-0930 or care@livspace.com within the warranty period, with a copy of the invoice and clear photographs and/or videos of the defect. Livspace may inspect the Product before approving the claim, and its assessment shall be final in determining whether the claim is covered under this warranty.
General Terms:
a) Grievance Redressal: Any grievance in relation to this Policy may be addressed to Livspace's Grievance Officer, whose details are available on Livspace's website. Livspace shall acknowledge and endeavour to redress such grievances within the timelines prescribed under applicable law.
b) Consumer Rights: This Policy operates alongside, and does not reduce, the Customer's non-excludable rights under the Consumer Protection Act, 2019 and other applicable laws, and the limitations and exclusions in this Policy shall apply to the maximum extent permitted by law.
c) Limitation of Liability: Livspace shall not be liable for any indirect, incidental or consequential loss, and Livspace's total liability in relation to any Product shall not exceed the amount paid by the Customer for such Product.
d) Personal Data: Any personal data collected in connection with this Policy will be handled in accordance with the Digital Personal Data Protection Act, 2023, other applicable law and Livspace's privacy policy.
e) Amendments: Livspace reserves the right to amend this Policy from time to time. The Policy in force on the date of purchase of the Product shall apply to such purchase.
f) Governing Law and Jurisdiction: This Policy is governed by the laws of India. Subject to any non-excludable rights of the Customer under applicable consumer protection laws, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any claim or dispute arising from this Policy.