Livspace India Private Limited – Furnishings Policy
This Furnishings Policy ("Policy") is issued by Livspace India Private Limited (formerly known as Home Interior Designs E-Commerce Private Limited), a company incorporated under the Companies Act, 2013, bearing CIN U52390HR2014PTC131277 and having its registered office at Unit No. R2-102, First Floor, M3M Cornerwalk, Golf Course Extension Road, SPR, Sector 74, DLF QE, Gurugram – 122002, Haryana ("Livspace"), and governs the shipping, delivery, returns, cancellation and warranty of furnishings purchased from Livspace (each a "Product" and collectively, the "Products"). References to "you", "your" or the "Customer" refer to the purchaser of the Product.
Shipping Policy:
Shipping timeline: Ships within 3 (three) days of order confirmation*
Shipping cost: Free
Serviceable Locations: Pan-India, subject to serviceability of the delivery PIN code as determined by Livspace
Delivery Policy:
At Livspace, we endeavour to ensure that your orders are delivered safely and on time.
*Delivery timelines may vary depending on the Product, its availability, and your delivery location. If your order includes multiple items, they may be shipped separately to ensure available Products reach you sooner. Delivery may also be temporarily unavailable to certain PIN codes due to unforeseen circumstances or logistical constraints. In such cases, delivery timelines may be affected, or delivery may not be possible until service resumes. Livspace shall not be liable for any delay in, or inability to make, delivery arising from circumstances beyond its reasonable control.
For any questions or assistance regarding your delivery, please reach out to Livspace Customer Care at 1800-309-0930 or
care@livspace.com.Returns, Replacements, Exchanges and Refunds
At Livspace, your satisfaction is our priority. We offer a hassle-free return policy, allowing you to return eligible Products for any reason within 10 (ten) days of delivery, subject to the General Guidelines set out below.
For any assistance, please contact Livspace Customer Care at 1800-309-0930 or
care@livspace.com.General Guidelines:
- Returns will be picked up and processed at the same address where the original Product was delivered.
- Products must be unused, in original condition, and returned with all tags and packaging intact. For example, bedsheets must be packed in their original box.
- If the Product was delivered with a seal tag, please ensure it remains attached to facilitate a hassle-free return or exchange.
- Free gifts or promotional items must also be returned if the Product(s) are being returned.
- Livspace will perform a quality check and verification of the Product(s) at the time of pick-up. After successful pick-up and verification of the Product(s), the refund or replacement, as applicable, will be initiated within 7–10 business days. Refunds shall be processed to the original mode of payment.
- Livspace reserves the right to reject any return that does not meet the conditions set out above, in which case no refund or replacement shall be issued for such Product(s).
Important Notes:
- Any misuse or abuse of this policy may result in Livspace restricting return and refund privileges at its sole discretion.
- Livspace is not responsible for any incorrect Product(s) returned. If any incorrect or additional item is included in your return package, Livspace shall not be liable for returning the item to you or issuing any refund for it.
Cancellation Policy
You may cancel your order at any time before it is packed or shipped, whichever is earlier. Upon successful cancellation, any amount paid will be refunded to the original mode of payment within 7–10 business days. Livspace reserves the right to cancel any order, including where it is unable to fulfil the order for any reason, in which case the amount paid shall be refunded in full to the original mode of payment.
Warranty Policy
Products in the furnishings category are not covered under any warranty from Livspace, save as may be required under applicable law. We recommend reviewing the product details and care instructions provided to ensure proper use and maintenance of the Products.
General Terms
Grievance Redressal: Any grievance in relation to this Policy may be addressed to Livspace's Grievance Officer, whose details are available on Livspace's website. Livspace shall acknowledge and endeavour to redress such grievances within the timelines prescribed under applicable law.
Consumer Rights: This Policy operates alongside, and does not reduce, the Customer's non-excludable rights under the Consumer Protection Act, 2019 and other applicable laws, and the limitations in this Policy shall apply to the maximum extent permitted by law.
Limitation of Liability: Livspace shall not be liable for any indirect, incidental or consequential loss, and Livspace's total liability in relation to any Product shall not exceed the amount paid by the Customer for such Product.
Personal Data: Any personal data collected in connection with this Policy will be handled in accordance with the Digital Personal Data Protection Act, 2023, other applicable law and Livspace's privacy policy.
Amendments: Livspace reserves the right to amend this Policy from time to time. The Policy in force on the date of purchase of the Product shall apply to such purchase.
Governing Law and Jurisdiction: This Policy is governed by the laws of India. Subject to any non-excludable rights of the Customer under applicable consumer protection laws, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any claim or dispute arising from this Policy.