Cancellations

This policy is effective from 1st of December 2025

Cancellations

At Livspace, we are committed to delivering exceptional service experiences. As our services are personalised and executed with care, we follow a defined cancellation and refund framework. Cash refunds may be issued only if the customer submits a written request to Livspace Care within 48 hours of paying the booking amount and simultaneously requests cancellation of the booking.

For any cancellation requests raised after 48 hours of the booking payment—and until the site measurement is completed—customers shall not be eligible for a cash refund. Instead, Livspace will issue a Livspace Home Store Credit Coupon (“Coupon”), redeemable on the Livspace Home website, equivalent to the amount paid.

No monetary refunds will be granted for requests submitted beyond the stipulated 48-hour window.

The general Terms & Conditions applicable to the Refunds are as follows:

1. Eligibility

The Coupons are only issued to eligible customers for any cancelled booking.

2. Value of Coupon

The value of the Coupon shall be equivalent to the amount paid by the customer for the cancelled booking.

3. Issuance

The Coupon equivalent to the refund amount will be issued to the customer’s registered email address.

4. Redemption

    - Coupons can only be used on https://www.livspacehome.com for purchasing listed products. Service fees, delivery charges, or third-party products (if any) may be excluded.

    -  The coupon can only be redeemed by logging in with the customer’s registered email address to which it was originally sent.

5. Other Terms of Use

    -  Coupons are valid for 12 months from the date of issue. After expiration, they cannot be extended or reissued.

    - Each Coupon is valid for multiple uses till the value is exhausted. Any unused balance after the validity period will be automatically expired.

   - The Coupon cannot be exchanged, transferred, refunded, or redeemed for cash, bank transfer, or any other form of monetary compensation, either in full or in part.

    - Coupons cannot be combined with other offers, discounts, or promotional codes unless explicitly mentioned.

    - Lost or accidentally deleted coupons will not be reissued. Users are advised to retain their coupon email securely.

    - Any attempt to misuse, replicate, or tamper with a coupon will lead to immediate cancellation of the coupon and may lead to permanent account suspension. We reserve the right to verify the identity of the user prior to redemption.