These Referral Policy detailed Terms and Conditions for the referral program (“Referral Program/Program”) shall be read jointly and in addition to the terms and conditions set out in the Terms of Use.
Definitions
For the purpose of these Referral Terms,
- The term “We”, “Us”, “Our”, “Livspace”, or “Company” shall mean Livspace India Private Limited;
- The term “Customer”, “You”, or “Your” shall mean a Successful Referral;
- The term “Modular Project” shall mean modular solutions like kitchens, wardrobes, TV units, bookshelves, shoe racks that can be customised to match your requirements;
- The term “Referrer” shall mean an individual who is an existing customer of the Company, and who has either received the completed services from the Company; or is currently availing services and has made full payment towards the ongoing project;
- The term “Referee” or “Referral Recipient” shall mean a new customer who has had no prior engagement, communication or interaction with the Company for its services, and who initiates services with the Company solely as a result of being introduced or referred by a Referrer.
- The term “Successful Referral” shall mean the instance in which a Referee enters into and undertakes a Modular Project with the Company, having a final confirmed order value exceeding ₹2,00,000 (Indian Rupees Two Lakh Only), inclusive of all applicable taxes and discounts; and has made full payment towards such project. The term “Reward” shall have the meaning ascribed to the term under Rewards Earning Structure.
Program Duration and Modifications
This Referral Program is effective from October 1, 2025, and can be availed for a limited time. Company reserves the right to withdraw, suspend, or modify the Program, including its requirements and incentives, at any time without prior notice.
Eligibility Criteria
- To be eligible to receive the Reward, the Referrer must be a past or current customer of the Company, who has either received full services towards their project or have made full payment towards an ongoing project.
- The Referee must:
- Be a new customer, not previously in touch with the Company.
- Confirm a final order for availing Modular Project services of the Company, exceeding ₹2,00,000 (Indian Rupees Two Lakh Only) (inclusive of all taxes and discounts).
- Make full payment towards the ongoing project.
- The Referrer and the Referee must reside at or own different properties. Proof of address (such as an electricity bill, property agreement, or any other valid document) may be requested to verify compliance. Referrals involving individuals residing at the same property will not be considered valid.Repeat orders or requests for the same property will not be considered eligible.
- The Referrer must not be an employee of the Company.
If the above mentioned conditions are not met, the referral will be invalidated, and no Rewards will be issued to the Referrer.
Referral Rewards Earnings Structure
The Referrer will earn referral rewards once the Referee confirms their final order with the Company (“Rewards”). The referral Rewards shall be issued in the form of vouchers, which may be redeemed on the Company’s website (www.livspacehome.com), subject to the following terms and conditions:
- For the 1st Successful Referral, the Referrer will get a voucher worth 5% (five) of the referred project’s value.
- For the 2nd and any subsequent Successful Referrals, the Referrer will get a voucher worth 8% (eight) of the referred project’s value.
The terms of the Rewards are subject to change at Company’s sole discretion without prior notice.
For the avoidance of doubt, the project value (as mentioned above) will be calculated as the total amount paid by the Referee for the first project, excluding taxes.
In addition to the above, the Referrer shall be entitled to receive Rewards only once per unique Referee, and solely on the project value of the Referee's first eligible project. In the event of any dispute or ambiguity, the Company’s decision shall be final and binding.
Terms for the Rewards Disbursal
The Rewards will be processed once both the Referrer and Referee have confirmed their respective final order with the Company and have made full payment towards such projects for availing the services of the Company.
Upon receiving the required information from both the Referrer and the Referee and also upon meeting all the criteria as per the Company, the Rewards shall be disbursed within 30 (thirty) business days upon Company’s confirmation for the receipt of payment by the Referee.
The Company reserves the right to withhold, cancel, or recover any Rewards that have been disbursed in error, including but not limited to instances of fraud, misrepresentation, technical glitches, or administrative mistakes. In such cases, the Company may, at its sole discretion, adjust the Rewards, reverse the transaction, or recover the value of the disbursed Rewards by any lawful means, including setting off amounts against future benefits or payments due to the Referrer.
Invalidated Referrals
Referrals will be invalidated if:
- The Referee has already been in touch with the Company.
- The Referee’s Modular Project value (inclusive of all discounts and taxes) is below Rs. 2,00,000/- (Indian Rupees Two Lakh Only).
- The referral by the Referrer has been made for the same property where the Referrer and the Referee reside or own together.
- If any fraudulent, illegal, or abusive activity is suspected or detected during the referral process.
- Repeat orders for the same property.
- Any violation of the terms and conditions of the Referral Policy.
- Company’s existing employees are not eligible for this Referral Policy.
- At the discretion of the Company.
Fraudulent Practices
Any fraudulent practices detected during the Rewards disbursal process will result in disqualification from the Referral Program. In such a case, the Company reserves the right to initiate any legal action it deems fit to recover the Rewards from the Referrer, if already disbursed.
Multiple Referrals
In the event that multiple Referrer refers the same Referee, the referral will be attributed to the Referrer whose submission was recorded first, as determined by the system timestamp. The Company retains sole discretion to make the final determination regarding referral attribution.
Privacy and Data Use
Any personal data collected for the purposes of the Referral Program shall be processed in accordance with the Company’s Privacy Policy.
Additional Terms
- Company may, to the maximum extent permitted by applicable law and in its sole discretion, change the T&Cs or cancel the Program at any time; or modify, terminate, or suspend the Program without any prior notice or without assigning any reasons.
- The Company is not responsible for: (a) lost, misdirected, late, incomplete, or unintelligible entries or for inaccurate entry information, whether caused by the Referrer or by any of the equipment or programming associated with or utilized in the Program, or by any technical or human error that may occur in the processing of entries; (b) any printing or typographical errors in any materials associated with the Program; or (c) any error in the operation or transmission, theft, destruction, unauthorized access to, or alteration of, entries, or for technical, network, telephone, computer, hardware or software, malfunctions of any kind, or inaccurate transmission of, or failure to receive any entry information on account of technical problems or traffic congestion on the Internet or at any website.
- Company reserves the right to give or hold on to the Reward(s) at any time without any notice.
- Company may, in its sole discretion, disqualify any individual found to be: (a) tampering with the entry process or the operation of the Program or website; (b) acting in violation of these T&Cs; or (c) acting in an unsportsmanlike or disruptive manner or with intent to annoy, abuse, threaten or harass any other person or the Company.
- If Your entry is incomplete or if You use robotic, automatic, programmed, or similar entry methods, Your entry will be void.
Force Majeure
- This Program is subject to force majeure circumstances including without limitation, floods, natural disasters, war, act of terror, political unrests, technical snags, act of God or any circumstance beyond the reasonable control of Company ("Force Majeure Event").
- The Company shall be not liable for any delay or adverse effect caused to the Referrer or Referee in the Program as a result of a Force Majeure Event.
Liability Release
- This Program is being made purely on a "best effort" basis and referrals under this Program are purely voluntary. By participating in the Program, You will be legally bound hereby, to release from liability, and hold harmless the Company, and any of its affiliates, employees or agents representing or related to the Company and its services/products.
- The Company and its affiliates will not be liable to any Referrer or Referee for any and all liability for personal injuries (including death), property loss or damage, and misuse of the benefits/ Rewards, offered under this Program, in connection with any activity or directly or indirectly, by reason of the acceptance, possession, or participation in the Program, even if caused or contributed to by the Company’s negligence. Further, You agree to bear all the personal taxation that might arise out of the Rewards from this Program and shall not look to Company, and any of its employees or agents for payment of the same and/or any dispute arising from the same.
Miscellaneous
- The Company is under no obligation to run similar programs in the future.
- If any provision of this Referral Policy is held invalid or unenforceable, it will not affect the validity of the remaining provisions.
- Queries or concerns related to this Program must be raised during the Program duration to the Company’s customer support team.
- Participation in this Referral Program constitutes acceptance of all terms outlined herein.
- By participating in this Program, You agree and undertake to indemnify and keep the Company indemnified at all times from any suit, claim, cost, penalty, or damages arising out of Your conduct during or in relation to this Program. For the purpose of this clause, ' Company’ includes its associates, directors, employees, sister concerns, affiliates and agencies.
- The Program is governed by the laws of India. No requests for transfer or assignment or redemption of the benefits/Rewards shall be entertained. You agree that all Company’s decisions related to the Program are final and binding on You. Failure by the Company to enforce any of these T&Cs in any instance shall not be deemed to be a waiver of the T&Cs and shall not give rise to any claim by any person.
- These T&Cs are subject to Indian laws and the courts at Bangalore shall have the exclusive jurisdiction to entertain any proceedings in any way relating to or concerning these T&Cs or any rights, duties, obligations, or liabilities arising thereunder to the exclusion of all other courts in India.
- In addition to these T&Cs, terms and conditions on the Company’s website are also applicable.