1. What do I need to keep in mind before starting my project?
For the first design consultation, we suggest you carry your floor plan, any inspiration, and be prepared to discuss your requirements, your lifestyle and personality in detail with your designer. We also suggest you go through our vast repository of Livspace looks and heart the designs you like, so that your designer understands your preferences. Having a budget in mind is extremely helpful. Livspace only accepts projects with a minimum budget of 1 lakh.
2. What should I expect from my design consultation?
You’ll be meeting your Livspace designer in person at one of our Design Centers or via video/ phone call if you live outside one of our operational cities. You’ll be discussing your home needs, design goals, and ways to improve and utilize the space. After the consultation, your designer will share a personalised design proposal with estimated cost. To know more, read our article here.
3. What is a design concept / proposal and what will be included in it?
Your Livspace designer will put together reference designs, color palettes and moodboards so that you can glimpse what your home could look like. Along with the design concept, a tentative BoQ (bill of quantities) with furniture, products and home service costings will be shared.
4. What is a BOQ?
A BOQ is a bill of quantities (BOQ), which is an itemised sheet of all products, furniture, services and their costs.
5. Where does Livspace source furniture and products from?
We’ve curated an extensive catalogue where you can find anything and everything for your home project — from sofas, beds, chairs, tables, lighting, appliances to kitchens, wardrobes, storage units — in every shape, color and finish you can imagine! We offer our in-house Livspace branded products as well as some of the best-in-category brands from India and abroad such as Gulmohar Lane, Rug Republic, Hettich, Hafele, etc.
6. How many design iterations can I request?
There’s no limit to the number of iterations you can request. However, we recommend keeping iterations to a minimum of three or four because each revision will affect projected timelines.
7. Will I get to see samples and designs before I place the order?
Definitely! Your Livspace designer will give you an exclusive walkthrough of our Design Center where you can touch and feel designs and explore our collection of thousands of finishes and materials for your home interiors.
8. A furniture item / product from my BOQ is now out of stock. What do I do?
Don’t worry! Our vast catalogue is designed in a way that you’ll never run out of beautiful furniture and products to choose from. Please talk to your designer to select an alternate product.
1. Who will manage my project?
Your Livspace designer will be the single point of contact and will manage your project, from start to finish.
2. Will I need to manage the Livspace service partner?
No. You wouldn’t need to. In fact, with Livspace your involvement during execution is nil. Your designer will do all the managing for you.
3. How do I receive updates on my home project?
Livspace ensures complete transparency when you design with us. When your site execution begins, your designer will share a detailed timeline and schedule and will regularly keep you updated on the progress via emails, calls, site meetings and through your Livspace account.
4. Do I have to regularly visit the site?
Not necessarily! Your Livspace designer will visit your site at regular intervals to monitor work. Your designer will also schedule site visits with you to discuss any concerns.
5. Who will be supervising the site work everyday?
On a day-to-day basis, our service partner or their workers will be present on-site to handle and supervise the execution work of your home project.
6. Can I stay in my house if my home is getting renovated?
We highly recommend speaking to your designer about the feasibility of staying in the home while it’s being renovated.
7. My project is taking longer than expected. What do I do?
Extended timelines can be due to a lot of factors such as design iterations. We suggest you speak to your Livspace designer to resolve your concerns.
8. I have concerns about my ongoing project. Who do I get in touch with?
You can raise a red flag regarding your designer, your service partner and/or on any other project-related complaints and escalate unresolved issues.
|1st point of contact||Step 1 escalation||Step 2 escalation||Step 3 escalation|
|Your Livspace Design Partner||Community Manager||General Manager||Customer Experience Team|
1. Who will be installing my home interiors?
Your on-site execution will be handled by expert service partners, trusted and handpicked from over thousands of service providers and contractors in your city, to give you a superlative home design experience. All Livspace branded products are manufactured at our state-of-the-art factories, partner brands handle their own manufacturing, and customised products are handled by service partners, and then duly delivered and installed.
2. Who are service partners?
Livspace service partners are trusted professionals, chosen from thousands of service providers and contractors in your city. Our service partners undergo stringent verification on 34 parameters, including quality, timelines, pricing and workmanship.
3. What are the parameters on which Livspace vets service partners?
We use over 34 parameters like pricing, craftsmanship, adherence to timelines, labor management, site preservation etc ensure your home interiors is in the best hands. Our regular audits weed out any non-performing service partners and blacklist them.
4. At what point during the project, do I choose a service partner?
Once your final designs are ready, your designer will reach out to a select number of service partners for quotations. Your designer, in consultation with you, will choose the best suited service partner for your home interiors.
5. Can I select the service partner for my project?
Our algorithm matches you with a select number of Service Partners based on your scope, budget, projected timelines and partner ratings. It is ideal and easier for your designer to make a choice on your behalf as they have prior experience working with our Service Partners. Since we invite quotes from several partners, the best price and quality is ensured for your home interiors. Although if you’d like to be involved in the selection process, please speak to your designer to know how.
6. How many quotes will I receive from service partners?
Typically, a designer can find the best service partner for your home interiors with only two to four quotations. As all our service partners are already vetted, Livspace eliminates the need for dozens of quotations, saving you a lot of time. However, we would be happy to share more quotes if you’re unsatisfied. But more quotations only means more negotiations, which would impact your overall project timelines.
7. The quotes shared by Service Partners are higher than expected. Can I request for more quotes that fit my budget?
Yes, you can. Your designer will reach out to more service partners and request for quotes within your budget. Please speak to your Livspace designer to know how.
8. Can I bring my own contractor to execute the design?
No. But you needn’t worry! Our service partners undergo stringent audits before they are invited onboard the Livspace marketplace. In each city, we work with over 200 partners.
9. Will the chosen service partner offer everything that I require for my home project?
Your service partner is chosen based on your project scope. The prime consideration, apart from cost, would be, if the service partner can execute all on-site services in your design. However, niche services like home automation would require a field expert, and therefore the requirement to add another service partner to your execution.
10. How long will it take for delivery and installation of my modular products?
Once all orders of your project are confirmed and raised, we promise to deliver and install your modular products -- kitchens, wardrobes and storage -- in just 45 days!
For projects, where the Livspace scope only includes modular products, the Livspace team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on site are completed and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 10 days beyond the planned delivery date, after which warehousing charges would be applicable, at Rs 500 per day until the actual dispatch date.
11. What happens if I only go ahead with a modular order with Livspace and opt for an independent contractor doing some civil work on site?
For such projects, where the Livspace scope only includes modular products, the Livspace team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on site are completed and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 10 days beyond the planned delivery date, after which warehousing charges would be applicable, at Rs 500 per day until the actual dispatch date.
12. How soon can I expect work to begin?
Your service partner will begin work as soon as we confirm the receipt of your order confirmation payment.
13. Will Livspace service partners affect promised timelines?
We take pride in adhering to our promised timelines. Your designer will not only assist you in choosing the right service partner based on your scope and timelines, but will also ensure adherence to mutually agreed milestones and timelines. However, please note that these timelines may be affected due to unforeseen and unavoidable circumstances, which will be duly communicated to you by your designer.
14. Who will be my go-to person during installation of the project?
At any point during the project, from design to installation, your Livspace designer will remain your go-to person. Please speak to your designer for any queries, concerns or clarifications.
15. Who will audit the quality of the project?
A dedicated team at Livspace is tasked with regularly auditing the quality of your site — to ensure smooth installation of your home project. Our audit team troubleshoots and weeds out any non-performing service partners and blacklist them. Apart from this, your designer will also be closely monitoring your project progression, quality of site work and will keep you abreast.
16. Are Livspace services chargeable?
Yes, all Livspace services are chargeable. Based on the design, scope and expertise required, the cost will vary. However, all service costs will be included in your final bill of quantities (BOQ), which is an itemised sheet of all products, furniture and services, before you confirm your order.
17. Are Livspace services inclusive of taxes?
Yes, all prices indicated in your BOQ are inclusive of taxes.
18. Why is there an expiry date attached to the quote?
Livspace is a marketplace, and therefore we cannot exert any price control for services, materials or labour cost rendered by third parties. All prices are subject to change — except during the validity of the quote — because of market fluctuations.
19. Will I receive a separate invoice from the Livspace service partner?
Yes. Livspace is a marketplace and therefore cannot issue an invoice on behalf of services rendered by third parties. All invoices for the products and services catered to, by registered service partners shall be issued by them, except for design and handling fees.
20. Do service partners offer a separate warranty / guarantee?
Yes, some of our service partners do offer a separate guarantee. However, Livspace is a marketplace and guarantees and warranties, if any, are directly provided by service partners for products and services offered by them. Livspace only acts as a facilitator, to ensure our partners honour their commitment/ guarantee/ warranty.
21. How much damage does the insurance cover protect?*
We ensure that all services provided by our service partners meet the highest quality standards. However, in the event of unforeseen circumstances contributing to some damage at your residence, Livspace pays for an insurance cover against damages of ₹10 lacs or your project value, whichever is lower.
22. Will I get a refund if I am unhappy with the quality of work of the service partner?
Once your order is placed, refunds and cancellations will not be entertained. However, if you’re unhappy with the quality of work of your service partner, we will offer to replace your service partner. Please contact your Livspace designer or Community Manager to know more.
23. Are Livspace services available separately on demand?
No, Livspace services are not offered separately or on demand. Our service partners are offered only when you book Livspace to design your home.
1. What are the payment terms like?
The payment structure follows a break up at different stages based on the progress of your project and the tasks that follow-
After discussions with your designers are done, 10% of the tentative BOQ will be due to book Livspace for your home interiors. This is followed by discussions with your designer on the designs for each room and finalising the scope of your project. At this stage, 40% of the final BOQ will be due.
At this stage 50% of the final BOQ is divided into two separate orders based on the final scope of work. One for civil work, MEP work and custom furniture, and another for Livspace catalogue furniture.
For your Civil, MEP work and custom furniture requirement, half of this bill value will be due at Execution stage 1. The other half will be due when it reaches execution stage 2.
|Type of Order||Execution Stage 1||Execution Stage 2||Handover / Installation|
|Civil & MEP (Mechanical, Electrical & Plumbing)||MEP base work & POP completion||1st coat of paint & tiling||MEP fixtures & fittings, final painting & hand over|
|Custom Furniture (Workshop)||Carcass QC completion||Before delivery of products||Installation and hand over|
|Custom Furniture (On-Site)||Wood framework completion||Before wood finishing work is done||Finishing and hand over|
|Civil, MEP & Custom Furniture||MEP base work, POP & wood framework completion||1st coat of paint & tiling and wood finishing works||Finishing and hand over|
For Livspace catalogue furniture requirements, the whole bill amount under this order will be due before the delivery of these products.
2. How much would the entire design service for my home project cost?
After the initial free design consultation, your designer will share a design proposal with an estimated cost. Once you book us, this quotation will vary based on actual design choices and material selection.
3. Do you charge for site visits?
While your Livspace designer will never charge you for site visits the number of site visits is limited. Please speak to your designer to know more.
4. What is covered under the final project cost?
The final project cost of your Livspace home interiors includes everything — furniture and products, design and management fee, charges for services, delivery and installation, and taxes.
5. What is design & management fee?
Livspace believes in complete transparency, which is why we disclose actual product and service costs to you with no hidden costs for design and project management. Therefore, we charge a flat 8% of your project value to compensate for your designer’s time spent on design and project management.
6. Why is the final quotation different from the initial quotation?
The initial quotation from your Livspace designer is a ballpark figure to give you an idea of how much it might cost to design the interiors of your home. As you start deciding on designs, materials, furniture and products, this quotation may change (higher or lower than initial estimations) depending on your choices.
7. Does the pricing of the products and furniture change over time?
Yes, the pricing of our furniture and products may vary over time. Your final quotation will have an expiry date for the price of the products and services offered. Livspace is a marketplace, and therefore cannot exert price control on its partners, except during the validity of the quote.
8. Why don't you charge according to the square footage of my home?
The square footage of your home can never dictate the design and cost of your interiors. For instance, we’ve had projects where a bare minimum 3BHK’s interiors would cost lesser than intricate interiors for a 1BHK project. What this essentially means is, our transparent pricing ensure you’re charged based on the designs, furniture and products you choose and not on the mere square footage.
9. Do I have to pay my design partner and service partner directly?
No. To safeguard and track your transactions, kindly make all your payments to Livspace directly. You’ll never have to make any extra/ separate payments to your designer or service partner. Please visit our payments tab for more information.
10. Do I have to pay premium on the insurance cover?
No. Livspace pays for an insurance cover against damages of ₹10 lacs or your project value, whichever is lower.
11. When can I apply for a loan to get my interiors done?
Livspace has tied up with several banks to offer you attractive and flexible EMI options. We recommend applying for a loan when your final designs are ready. However, please speak to your Livspace designer for guidance on your unique needs.